Rochester is the only city in Monroe County, per New York State’s county listing. In a city, the person calling is often not the only person responsible for the door: a tenant may need the landlord’s permission, and a shop employee may need the owner or manager to approve work. Sorting that out on the phone first saves time when you are standing outside.
Situations we hear about
A rental changed hands
Landlords and property managers often ask about changing key access between tenants. Rekeying a compatible lock can retire old keys without replacing the hardware; count the doors and note any shared entries before you call.
A tenant is locked out
If you rent, mention it. Some leases require the landlord to approve lock work or receive a copy of a new key, so it helps to have their contact handy.
A business door will not latch
Storefront and office doors take heavy daily use. Describe whether the key turns, whether the latch catches, and whether the door must be pulled or pushed to lock.
When you call from Rochester, mention
- Street or nearest cross street (no need for a unit number until confirmed)
- Whether you own, rent or manage the property
- Door type: apartment, house, storefront, office or vehicle
Most relevant services
Helpful guides
Straight answers
Rochester questions
I rent my apartment. Can I have the lock changed?
Check your lease or ask your landlord first. Many landlords need to approve lock changes and keep a working key. We can talk through options once the property owner’s position is clear.
Do you serve all Rochester neighborhoods?
Key Solutions Locksmith serves all of Monroe County, including the City of Rochester. Call to confirm current availability for your location and type of job.
Sources for local facts
This page describes service coverage in Rochester, not a local branch address. Key Solutions Locksmith serves all of Monroe County.