Short answer
Repair when parts are available and the hardware is otherwise sound. Replace when damage is extensive, the function is wrong or parts are unavailable.
Look at the whole door
A closer that does not pull the door shut, a sagging hinge or a shifted frame can make a good lock look broken.
Signs repair may work
- A loose lever or trim
- A latch that sticks but is not broken
- Intermittent problems that follow weather or door slams
Signs replacement may be better
- Damage from forced entry
- Parts are no longer available
- The lock function no longer suits how the door is used
When to call instead of reading
- The door will not secure at closing
- Damage after an attempted entry
Straight answers
Common follow-up questions
Can I keep using a failing lock?
If it cannot secure the door reliably, arrange other security and call to discuss.
Will a new lock work with our keys?
Compatible hardware may be keyed to existing keys. Confirm before ordering.
Related services
Mentioned in local notes for Rochester, Henrietta, Gates, Brockport.
General information only. Every lock, door and vehicle differs; confirm specifics with a locksmith or the manufacturer.